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South Florida dispatch supervisor suspended after botching 911 calls while watching Netflix

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Jami Ganz
New York Daily News

A 911 dispatch supervisor in South Florida will likely receive a short-term suspension without pay for watching Netflix when a caller reported a drive-by shooting, according to an internal affairs investigation.

Julie Vidaud is expected to be suspended for two days without pay, according to police, when data pulled from her computer found she had the Netflix movie, “I Am Mother,” playing for two hours on June 9, at the same time Guadalupe Herrera tried to get help after her vehicle’s windshield was shot out, the Associated Press reported Tuesday.

According to records, there was a 34-minute delay in the dispatch of the call to an officer, and investigators eventually discovered the call was not logged as a priority but a “suspicious incident.”

Vidaud’s data was pulled as investigators aimed to determine how the mistake was made and how she missed it.

The investigation found Netflix, Xfinity TV and Hulu to be Vidaud’s most-used applications on the computer.

According to a report, Vidaud told Sgt. Dave Kirkland that during the incident, “there was a good chance that Netflix was running but she would not have been watching during that time.”

Kirkland told Vidaud the mishandling of Herrera’s call was a “catastrophic failure,” the report noted.

Kirkland also added that the supervisor spends a great deal of time using her work computer for personal matters, including watching movies and TV shows.

After Herrera was told an officer was coming to her, she told the South Florida SunSentinel that she had taken herself to the Coral Springs police station and reported that the incident “was a drive-by shooting. My windshield was shattered. Nobody showed up.”

Kirkland said the shooter has been charged with premeditated attempted murder.

The report said Vidaud has since pledged to no longer use Netflix at work, though the agency told the SunSentinel it has since changed its policy to prohibit streaming media while employees are working.

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